Shipping policy

MoonshineStill.com

 

1. Order Processing Time

Orders are typically processed within 1–25 business days.

Processing times may vary depending on:

  • Product availability
  • Order volume
  • Custom or handmade items

We reserve the right to delay processing if additional verification is required.

2. Shipping Methods & Delivery Times

Shipping times are estimates only and are not guaranteed.

Typical delivery timeframes:

  • Standard Shipping: 3–10 business days
  • Freight / Large Items: 5–21 business days

Delivery times may vary due to:

  • Carrier delays
  • Weather conditions
  • High shipping volume

3. Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

Additional charges may apply for:

  • Oversized or heavy items
  • Freight shipments
  • Remote or rural delivery areas

4. Address Accuracy

Customers are responsible for providing accurate shipping information.

MoonshineStill.com is not responsible for:

  • Delays or losses due to incorrect addresses
  • Packages delivered to the wrong address provided at checkout

Reshipping costs due to incorrect addresses are the customer’s responsibility.

5. Order Verification

We reserve the right to:

  • Hold orders for verification
  • Request identification or payment confirmation
  • Cancel suspicious orders

Orders may be delayed until verification is completed.

6. Shipping Restrictions

It is the customer’s responsibility to ensure that products can be legally shipped to their location.

We reserve the right to:

  • Refuse shipment to certain locations
  • Cancel orders that violate shipping or legal restrictions

7. Risk of Loss

All orders are shipped via third-party carriers.

Risk of loss transfers to the customer once the order is handed to the carrier.

MoonshineStill.com is not responsible for:

  • Lost or stolen packages after shipment
  • Carrier delays or mishandling

8. Damaged Shipments

If your order arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide photos of the packaging and product

Failure to report damage within this timeframe may result in denial of claims.

9. Missing Packages

If tracking shows “delivered” but you did not receive your package:

  • Contact the carrier first
  • Then contact us for assistance

We are not responsible for stolen packages after confirmed delivery.

10. Freight Deliveries (Large Items)

For large or freight shipments:

  • Delivery appointments may be required
  • Customer must be available to receive delivery
  • Additional fees may apply for missed deliveries or reattempts

11. International Shipping

For international orders:

  • Customer is responsible for all duties, taxes, and import fees
  • Delays due to customs are beyond our control

12. Refused Shipments

If a shipment is refused:

  • Original shipping costs will not be refunded
  • Return shipping and restocking fees may apply

13. Contact

For shipping inquiries:
MoonshineStill.com

50 Bridge Street 

Nashua, NH 03060

UniversalStills@gmail.com