Refund policy

1. All Sales Are Final (With Limited Exceptions)

All sales are considered final unless the product is defective or damaged upon arrival.

By placing an order, you agree to this policy.

2. Order Cancellations

Orders may be canceled only if they have not yet entered processing or production.

If a cancellation is approved, it may be subject to a restocking/cancellation fee of up to 30%.

Once an order has entered processing, production, or shipment, it cannot be canceled.

Late cancellations, including those requested after processing has begun, may still be subject to a minimum 30% restocking fee, even if the order is not fulfilled.

3. Return Eligibility

Returns may be accepted only if:

  • The item is unused and in original condition
  • The return is requested within 7 days of delivery
  • The return is approved in advance

We reserve the right to deny any return that does not meet these conditions.

4. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or installed equipment
  • Modified or altered products
  • Custom-built or made-to-order items
  • Items returned without approval

5. Buyer’s Responsibility

Refunds will not be issued for:

  • Buyer’s remorse
  • Misunderstanding of product use
  • Lack of knowledge of laws or regulations
  • Inability to use the product

Customers are responsible for ensuring the product meets their needs before purchasing.

6. Return Process

To request a return:

  1. Contact us within 7 days of delivery
  2. Provide order number and reason for return
  3. Wait for approval before shipping the item back

Unauthorized returns may be refused or discarded.

7. Return Shipping Costs

  • Customer is responsible for all return shipping costs
  • Shipping costs are non-refundable
  • Original shipping charges will not be refunded

8. Restocking Fee

Approved returns may be subject to a restocking fee of up to 30%.

9. Damaged or Defective Items

If your item arrives damaged or defective:

  • Notify us within 48 hours of delivery
  • Provide photos of the product and packaging

We will evaluate and may:

  • Replace the item
  • Issue a partial or full refund

10. Refund Processing

If a refund is approved:

  • It will be issued to the original payment method
  • Processing time may take 5–10 business days

11. Refused or Undeliverable Orders

If an order is refused or returned due to:

  • Incorrect address
  • Failure to accept delivery

You may be charged:

  • Return shipping costs
  • Original shipping costs
  • A minimum 30% restocking fee

12. Chargebacks & Disputes

By placing an order, you agree to contact us before initiating a chargeback.

Chargebacks filed without attempting resolution may be contested using:

  • Delivery confirmation
  • Policy acceptance
  • Order records

13. Policy Acceptance

By completing a purchase on MoonshineStill.com, you acknowledge that you have read and agreed to this Refund Policy.

14. Contact

For return or refund requests:
[Your Email]
[Your Phone Number]